Privacy Policy
1. Who we are
Welcome to J’s Anatomy (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including MSK Assessment & Treatment and Recovery Services.
By using our website, booking an appointment, or engaging in any of our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect and process the following types of personal data:
2.1 Personal Information
- Full Name
- Date of Birth
- Address
- Contact Details (Phone Number, Email)
2.2 Health Information
- Medical History and Conditions
- Treatment Records
- Session Notes and Progress Reports
- Relevant Lifestyle Information (e.g., exercise habits, injury history)
2.3 Payment Information
- Billing Details
- Payment Transactions (processed via secure third-party providers)
2.4 Website Usage Data
- IP Address
- Browsing Activity on Our Website
- Cookies and Analytics Data (see Section 6)
3. How We Use Your Information
We use your personal data to:
- Provide and manage MSK treatment and recovery services
- Schedule and confirm appointments
- Create personalized treatment plans
- Respond to inquiries and customer support requests
- Process payments and invoices securely
- Maintain medical and financial records for legal compliance
- Improve our services and website functionality
4. Legal Basis For Processing Data
We process your data based on:
- Consent – When you book an appointment or sign up for our services.
- Contractual Obligation – To provide the services you have requested.
- Legal Compliance – To fulfil medical and financial record-keeping obligations.
- Legitimate Interest – To improve our services and manage customer relationships.
5. How We Share Your Data
We do not sell or rent your personal data. However, we may share your information with:
- Medical professionals (with your consent) for collaborative care.
- Payment processors to securely complete transactions.
- Regulatory authorities when required by law.
- IT service providers for website and data management.
All third parties are required to protect your data in accordance with GDPR.
6. Cookies and Website Tracking
Our website uses cookies to improve user experience. You can manage or disable cookies through your browser settings. We may also collect anonymized analytics data to enhance website performance.
7. How We Store and Secure Your Data
We take security seriously and use the following measures:
- Encrypted storage of medical and payment data.
- Restricted access to personal information (staff and authorized personnel only).
- Secure electronic systems to prevent unauthorized access, loss, or disclosure.
- Compliance with GDPR and UK data protection laws.
We retain medical records for a minimum of 8 years (as per UK healthcare regulations) and delete non-essential data after its intended use.
8. Your Rights Under GDPR
You have the right to:
- Access – Request a copy of your personal data.
- Correction – Request corrections to inaccurate information.
- Deletion – Request deletion of your data (subject to legal retention periods).
- Objection – Object to certain data processing activities.
- Data Portability – Request a transfer of your data to another provider.
To exercise your rights, contact us at [email protected].
9. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal data.
10. Changes To This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with an updated Effective Date. Continued use of our services constitutes acceptance of these changes.
11. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
J’s Anatomy
+44 7886 248 157